Work Experience
July 2024 - Present
CO-DIRECTOR
ImPRint Communications
Manage, organize, and lead meetings with other student employees and collaborators to discuss current and future projects. Responsible for research, planning, implementation and evaluation of any campaign. Performing primary and secondary research to create public relations plans and strategies. Creating social media campaigns. Analyzing PR outcomes and interpreting data.
Dec 2024 - Present
STUDENT WORKER
Division of Engagement, Civil Rights & Title IX
Offer front desk assistance, office management and communication support. Attend meetings and provide feedback while contributing with several projects through insight, research and consultation.
September 2025 - Present
CUSTOMER EXPERIENCE MANAGER
Michael's craft store
As Customer Experience Manager, I lead the front-of-store team, making sure daily operations run smoothly, and every guest interaction reflects our creative spirit. Work closely with leadership to improve store performance, coach associates, train new hires, and bring company initiatives to life. One of my main tasks throughout the day is ensuring customer satisfaction and successful teamwork.
March 2023 - June 2024
CALL CENTER OPERATOR
National Center for Disaster Fraud
Interviewed complainants for all necessary information pertaining to suspected fraud, waste, abuse, or mismanagement for various Office of Inspector General Hotlines, such as Housing and Urban Development, Department of Homeland Security, and wrote reports. Trained newly hired call center operators and taught them how to handle the different types of complaints received, as well as de-escalation tactics.
Education
Louisiana Sate University
Fall 2022 - Spring 2026
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Pursuing a Bachelor of Arts in Mass Communication
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Concentration in public relations
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Art and Design minor
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3.8 GPA
Skills
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Microsoft Word
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Adobe Creative Cloud
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Illustrator
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Photoshop
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After Effects
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InDesign
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Canva
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Social media advertising
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Video production
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Managing projects
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Fine Arts training
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Data analysis
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AP writing style
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Attention to detail
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Strategic planning
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Fast-paced problem solving
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De-escalation tactics
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Customer service/ hospitality